How to detect software issues
Detecting software issues is very easy. If a feature does not work on this site, It means it is a software defect.
In that case, check out our knowledge base. If there is not any information related to the issue, open a support ticket.
If a feature works on this site but does not work on your site. You’re having a site specific issue.
Possible causes:
- Theme related issues
- Plugin related issues
- Permalink related issues
These issues must be fixed before Employee Spotlight can work. There are possible ways to solve theme or plugin related issues.
How to fix theme related issues
Try the steps below:
- Change your theme to a well-written theme to see if it fixes the issue: Most themes in wordpress.org are compliant with wordpress theme coding standards.
- Find the issue and write custom CSS or JS code to fix the issue: Go to Spotlight > Settings > Tools and use Custom CSS or Custom JS fields.
- Disable EMD templating system: Go to Spotlight > Settings > Tools and check Disable EMD Templating System field.
- Check out Resolving theme related conflicts section of Employee Spotlight documentation.
Were you able to resolve the issue?
- Yes. Congratulations!!
- Unfortunately, No. Hire us, we will fix it for you: Purchase a work order.
How to fix plugin related issues
There might be third party plugin related issues. In those cases, we recommend checking your web server or turning on the debug mode and check WordPress logs to see if there is an error message. If you’re not getting a specific error message, you can try the steps below:
- Deactivate each plugin one by one and see which one is causing the issue.
- Find the issue and write custom CSS or JS code to fix the issue: Go to Spotlight > Settings > Tools and use Custom CSS or Custom JS fields.
- See if you can replace the plugin with some other plugin.
Were you able to resolve the issue?
- Yes. Congratulations!!
- Unfortunately, No. Hire us, we will fix it for you: Purchase a work order.
How to fix permalink related issues
If page numbers are not working properly or you get 404 error when you go to a profile page, you can try resetting your WordPress permalinks:
Go to Settings > Permalinks> Set it “Post Name” under Common Settings section.